| The preferred method is by
telephoning us, alternatively you can email or you can
complete the booking form on the bookings page.
Our contact information can be found
here.
2. How
much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please
book as early as possible to avoid disappointment.
Alternatively you can contact us on the day as we may have availability.
3.
How much does it cost?
Please see the inflatable page
for all prices, prices may vary depending on your intended use
i.e. home/business/location or number of items hired, please
contact us to get exact prices.
4.
What do the prices include?
All bouncy castle booking prices include local delivery within
a 10 mile radius of us, a
small charge may need to be charged for out of area
deliveries, (please contact us for delivery rates).
You will also receive a blower, extension cable, circuit breaker
and safety crash mat, the price also includes set up, inflation and
collection.
5.
When are your bouncy castles available?
Our castles are available 7 days a week all year round
including Bank Holidays.
6.
How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and
set up your castle between 8am and 12noon (this can vary in
peak seasons but we always have your unit there in time for
your party), we will then
come and take the castle away after your party has finished
usually from 5pm onwards although pick up time can be
arranged to suit up until 8pm, in peak season we may pick up
later than this but this cannot be guaranteed, if you require
the unit later than this it may be possible but there may be
an additional charge please contact us
to find out details .
7.
Do you hire overnight?
Under certain circumstance this can be arranged on our adult
units, please
contact us.
8.
Do I have to pay a deposit?
No deposit is required to book, however we may ask for a
cleaning or damage deposit in some cases on delivery which
will be refunded when the unit is collected in good order.
9.
How do I pay?
Our preferred method is cash on delivery, we do not accept
credit card payments and cheque payments need to be received
in sufficient time for funds to clear before the booking date,
we do not accept cheques on delivery and our delivery driver
will not leave the unit with you if you have no other method
of payment.
10.
What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as
much notice as possible. If no notice is given you may incur a
cancellation fee.
11.
What if it rains?
Most of our bouncy castles come with shower covers and can be
operated in moderately wet conditions but not in heavy
rain due to safety reasons.
12.
Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very
slight slope it may be ok, you will need to discuss this
prior to the booking.
13.
How long does it take to set up/inflate/deflate/pack up the
inflatable?
The bouncy castles take approx 15 minutes to set up and 10
minutes to pack up. However this is only an estimate, times
may vary depending on which castle you hire.
14.
How much space is needed?
You will need to allow a minimum of 5 feet at the front and
rear of castle and 3 feet either side this is to allow access
and the blower at rear. Please make sure all garden items such
as garden toys, swings, slides, patio furniture, rubbish etc.
are removed from the area where the castle is to be sited, we
may refuse to deliver if the area is not suitable for safe
operation of the unit, please
contact us if you are in any
doubt at all.
15.
When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you
will need to provide a 240 volts mains power supply (petrol
blower is available at an extra charge), also you may need to provide 2 forms of I.D.
i.e. Drivers Licence, Utility Bill etc.
16.
Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire
and will go through the safe operation of the unit on
delivery, (Risk assessments and public liability info is
available on request)
17.
Is there an age limit for children using the castle?
Yes most our units have age limits all these can be seen on
our inflatables pages.
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